Where are you located?
We are located in Ontario, Canada and all orders are shipped from Ontario!
Can someone help with finding the right products?
Absolutely! We love to help with finding the right products. Click on the chat feature at the bottom right of the page or send us email at email@example.com and we will get back to you within 24 hours.
How much is shipping and how long does it take?
- Free Shipping on orders over $50 CDN.
- $7.90 Expedited Shipping on orders under $50 CDN.
- 1-8 Business Days for delivery
United States of America
- Free Shipping on orders over $75 CDN.
- $10 Expedited Shipping on orders under $75 CDN
- 2-10 Business Days for Delivery
- Shipping Calculated at checkout
- Delivery Timeframes based on Shipping selected.
Rush and Next Day Shipping available. Cost will be displayed at checkout.
* Please allow up 1-3 days to prepare and process your orders*
Can I pick up my order or is there a local delivery option?
At this time we do not have any physical store locations. We do offer free local delivery on orders in the GTA over $35. If your location is within our delivery area the option will be there once you checkout.
What is the return/refund policy?
We do accept approved returns. Please review the Refund Policy here
I made a mistake with my order, how can I correct this?
Please send us an email at firstname.lastname@example.org or connect via the chat. You can also contact us here.
Do you accept custom or special orders?
Absolutely! We will try our best to source the product of your choice. Please send an email to email@example.com for any special orders. Once the product has been sourced, we will send your a draft order with the quote. Once the order has been paid we will order in the product and ship once received.
What is the option to pay in installments on Shop Pay?
When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into 4 equal, biweekly installment payments—with 0% interest, no hidden or late fees, and no impact on your credit score.* In some instances, your first payment is due when you make your purchase; otherwise, your first payment is due 2 weeks after your purchase.
If your refund amount is less than the amount remaining on your Shop Pay Installments balance, then you can expect one or both of the following:
- A smaller payment balance on the final payment
- Less future payments on the remaining loan balance
If your refund amount is more than the amount remaining on your Shop Pay Installments balance, then you can expect to receive the difference as a refund to your original debit card or credit card payment method within 3 to 10 business days.
Which payment methods are accepted if I use the option to pay Installments on Shop Pay?
The installments option on Shop Pay is available on debit and credit cards.
Have more questions about Shop Pay?
- For questions about installment payments on Shop Pay, visit shop.affirm.com/help.